Customers Blame Companies not Hackers for Data Breaches
RSA Security latest search reveals over half (57%) of consumers blame companies ahead of hackers if their data is stolen. Consumer backlash in response to the numerous high-profile data breaches in recent years has exposed one of the hidden risks of digital transformation: loss of customer trust. The RSA Data Privacy & Security Survey 2019 identified that companies have lost the trust of customers as a disconnect has formed between how companies are using customer data and how consumers expect their data to be used. Despite the fact that consumers harbour heightened concerns about their privacy, they continue to exhibit poor cyber hygiene, with 83% of users admitting that they reuse the same passwords across many sites , leaving them more vulnerable. Key takeaways from the RSA Data Privacy study, include: Context matters: Individuals across all demographics are concerned about their financial/banking data, as well as sensitive information such as passwords, but other area...